Legal
Refund Policy
Changed your mind? Ask within 14 days and we'll refund you. That's the whole policy, but here are the details.
Last updated
The 14-day promise
If you buy a game from us and decide it is not for you, email support@wooden-pixel.com within 14 days of purchase from the email address you paid with. We will refund the full amount to your original payment method. We do not ask why, though we appreciate hearing it.
How long it takes
We usually issue refunds within two working days. Your bank or card provider may take a further 5 to 10 working days to show it on your statement.
After 14 days
We can still help if something is genuinely wrong, for example the game does not work on a supported browser and we cannot fix it for you. Get in touch and we will find a fair outcome.
What happens to the game
When a refund is issued, the licence for that game is cancelled and the full version is locked again on your devices. The free part of the game stays available.
Repeat refunds
We reserve the right to decline refunds that look like abuse, for example repeatedly buying and refunding the same game.
Your statutory rights
Nothing here reduces any rights you have under the consumer law where you live.